The Asset Details page provides a comprehensive view of asset properties in an organized card format. View essential information including asset name, status, management details, and user assignment at a glance. Navigate through the Activity tab to track all changes with timestamps and action details, while the Related Information section displays standard and custom field values. Perform edit or delete actions directly from the interface with all modifications automatically logged. For more information, please refer to our [Knowledge Base Article](https://support.happyfox.com/kb/article/1348-overview-of-asset-details-page/)

Ticket merging has been enhanced to support consolidating multiple tickets at once, allowing agents to merge up to 10 tickets from the same contact into a single ticket in one action, replacing the previous one-at-a-time merge process.

The merge flow has been revised with a clearer two-step process: first select source (losing) tickets, then choose the destination (winning) ticket.

This improvement significantly reduces time spent on repetitive merging tasks and provides greater flexibility in ticket consolidation workflows. For more information, visit our knowledge article.

We're excited to announce the introduction of email authentication as the default security measure for accounts not already utilizing two-factor authentication (2FA) or SSO-based logins. This update represents a significant step in our ongoing commitment to protect your data and maintain a secure platform. Should you have 2FA or SSO currently enabled, nothing changes for you at this time and email based Multi-Factor Authentication will only be activated if you disable these features in the future.

Furthermore, we wish to remind our users that two-factor authentication (2FA) has been and continues to be available across all plan types. We strongly encourage administrators to enable 2FA, providing an extra layer of security that enhances the simplicity and effectiveness of email authentication. These improvements are designed to offer you comprehensive security and peace of mind in a straightforward manner.

Contacts can now select the Contact Group for which the ticket is being created.The Contact Group field will be visible in the Submit Ticket form only after a contact logs into the contact portal. Click Here to learn more.

Agents can now restrict a contact (with view all tickets permission) from viewing certain category tickets created by other contact group members. Only the ticket categories chosen by the agent in the agent portal will be displayed to the contact with View All Tickets permission in the contact portal.

For example, there could be categories related to HR, Finance, Insurance and so on, that are confidential to a contact. These tickets should not be visible to other contacts even though some other contact has the View All Tickets permission enabled in the Contact group.

Click Here to refer the KB Article

We have scheduled a routine maintenance window on Helpdesk EU data center infrastructure on Saturday Mar 18, 2023 from 05:00 AM - 05:15 AM GMT. The actual downtime will be less than 5 minutes during this period. For real time updates, please visit our status page at: status.happyfox.com. If you have further questions, please reach out to us at [email protected]