Agents can now restrict a contact (with view all tickets permission) from viewing certain category tickets created by other contact group members. Only the ticket categories chosen by the agent in the agent portal will be displayed to the contact with View All Tickets permission in the contact portal.

For example, there could be categories related to HR, Finance, Insurance and so on, that are confidential to a contact. These tickets should not be visible to other contacts even though some other contact has the View All Tickets permission enabled in the Contact group.

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