Agents can now log time in Harvest app from within the ticket details page. Harvest is a web-based tool that helps businesses and individuals keep track of their time spent and manage their projects effectively.

Once the integration between the agent portal and Harvest has been set up, agents have the convenience of logging their work hours through a timer or manual entry. The time can then be logged against the appropriate client, project, agent, and task in Harvest. This can all be performed directly from the ticket details page.

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